Nurify Wellness is a private wellness centre dedicated to enhancing psychological and mental wellbeing, as well as promoting greater awareness of mental health. Our mission is to provide clients with the highest standards of care and to support them in achieving meaningful and realistic mental health and wellbeing goals.
Nurify Wellness does not provide medical or clinical services.
We are committed to protecting your privacy at all times when handling your personal information. In this privacy policy, you will find details about the information we collect, how we use it, and the measures we take to protect it. This policy also explains your rights regarding your personal data.
If you have any questions or concerns about how we handle your personal information, please contact us at admin@nurify-wellness.com.
Nurify Wellness is a trading name of Nurify Medical Limited, which is registered with the Information Commissioner’s Office (ICO) under registration number ZA149031.
In this policy, the terms “we,” “us,” or “our” refer to Nurify Wellness.
Our privacy policy may be updated from time to time as necessary. To view the most up-to-date version of this policy, please visit our website. https://nurify-wellness.com/privacypolicy
This privacy policy applies to anyone who interacts with us regarding our services, whether by email, phone, or through our website. It explains how we handle your personal information, regardless of how you choose to contact us. If you have any questions, please reach out to us using the postal or email address provided at the end of this privacy policy.
Personal Data
It is a condition of using our services that you provide your explicit consent for our team to process your personal information. This is necessary for us to deliver our services to you effectively.
The contact details you provide – such as your telephone number, email address, and/or postal address – may be used by us from time to time to remind you of upcoming sessions or appointments, share wellbeing reports, or provide other relevant information related to the services we offer.
Your personal information is processed solely for the purpose of delivering our services. Our team may require certain details about your wellbeing and personal circumstances to support you appropriately.
We will only collect the personal information necessary to provide our services. This information will always be relevant and proportionate to your needs. During your engagement with us, we may record notes about your goals and progress. These may include information about your wellbeing plan or other factors you choose to share with us.
All data is stored securely and handled in accordance with this privacy policy. Such information will not be shared with anyone who is not directly involved in delivering your service without your prior consent. However, for data storage and administrative purposes, some information may be accessed by authorised personnel who are not directly involved in your care or support.
We do not sell, share, or broker your personal data under any circumstances.
Legal basis for processing personal data
In accordance with General Data Protection Regulation (“GDPR”) we must have a lawful reason for processing your personal information. We process personal information about you to meet our contractual obligations to you in relation to the provision of our services. Personal data will be obtained by us from explicit Client Consent and legitimate interest to respond to enquiries concerning the services provided.
Special category data
We may process information about your health or wellbeing, where you choose to share it with us, to ensure our services are suitable and appropriately tailored to your needs.
The special category data which we may process includes information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic or biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a person’s sex life or sexual orientation.
By providing us with special category data, you confirm that you specifically consent to our processing of that data.
Legitimate Interests
Our legitimate interest is to promote and deliver our wellbeing and mental health support services, to manage our relationship with you as a client, and to maintain accurate and up-to-date records in relation to your use of our services.
Performance of a Contract
This lawful basis applies when it is necessary for us to enter into or perform a contract with you — for example, when you register for or participate in one of our wellbeing programmes or services.
Consent
By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes outlined in this policy. Consent is required for Nurify Wellness to process certain types of personal data, and it may be given explicitly.
When we request special category (sensitive) personal data, we will always explain why it is being collected and how it will be used.
You may withdraw your consent at any time by contacting us using the postal or email address provided at the end of this privacy notice.
Disclosure of Personal Data
We may share your personal data with carefully selected third-party service providers who support our operations — for example, administrative, technical, or data management services. These providers only process your personal data on our behalf and in accordance with this privacy policy.
If your health insurer or another organisation is funding your participation in one of our wellbeing programmes, we may need to share limited personal information with them in order to arrange payment or confirm attendance. This may include, but is not limited to, your name, date of birth, policy or reference number, and details of the service provided.
The exact information shared will depend on the requirements of the funding organisation or insurer. We will always ensure that your personal information is kept safe and secure, and that only authorised members of our team who are directly involved in managing your case have access to it.
How long will we keep your information?
We will keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
In general, personal data relating to the services you receive from us is retained for a period of up to ten years after your last interaction with Nurify Wellness. This allows us to respond to any future queries and demonstrate compliance with our record-keeping standards.
If we are required by law or regulation to retain certain information for a longer period, we will do so only to the extent necessary.
After the relevant retention period has expired, your personal information will be securely deleted or anonymised so that it can no longer be associated with you.
You may request further details about our data retention periods by contacting us using the email address provided at the end of this privacy policy.
Data storage
The data we retain is stored and processed in the UK, the EEA and elsewhere in the world where we and our third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
Your rights in respect of your personal data
You have the right to request a copy of the personal data that we hold about you.
If you would like a copy of some or all of your personal data, please email or write to us using the contact details at the end of this privacy policy. We want to make sure that your personal information is accurate and up to date at all times. You may ask us to correct or remove information which we hold and which you think is incorrect, incomplete or inaccurate.
You also have the right to ask us to transfer personal data which you have provided to us, and to withdraw the consent you have given to us to use your information.
You have the following rights in accordance with the GDPR (certain exceptions apply):
- Right of access: you have the right to request a copy of the personal data that we hold about you;
- Right to rectification:you have the right to have inaccurate information about you corrected or removed;
- Right to erasure: in certain circumstances you have the right to ask to have certain personal data about you erased from our records;
- Right to restriction of processing: the right to request that your personal information is only used by us for restricted purposes;
- Right to object: you have the right to object to certain types of processing of your personal data by us (such as direct marketing);
- Right to data portability: the right to ask for your personal information to be transferred to another organisation;
- Right to withdraw consent: the right to withdraw any consent you have previously given us regarding the processing of your personal data; and
- Right in relation to automated decisions: you also have the right not to be subject to the legal effects of automated processing or profiling (and, for the avoidance of doubt, we do not undertake any such activity).
Please note that your rights are not absolute. They do not always apply in all cases and we will let you know in our correspondence with you how we will be able to comply with your request.
Access to your personal data:
If you make a request, we will ask you to confirm your identity if we need to, and to provide information that helps us to understand your request better. If we are unable to meet your request, we will explain why. Please see below how to contact us if you wish to make a request to access personal data we hold about you
Changes to this privacy policy
We keep this privacy policy under regular review and we will make any updates necessary on this web page. This privacy policy was last updated on 3rd December 2025.
Security and confidentiality
Unfortunately, email systems and use of the internet may be unsecure and you understand and acknowledge that you are accepting the inherent privacy risks associated with the use of email and the internet in relation to our services and the transfer of personal data. We put the security of our patients and clients and their personal data and information as a high priority.
How to contact us
Please contact us if you have any questions about this privacy policy, about the information we hold about you, or if you wish to make a complaint:
- Email – admin@nurify-wellness.com
- Post – Nurify Wellness, 100 Harley street, London, W1G 7JA
You also have a right to make a complaint to the Information Commissioner’s Office (ICO) by Post: Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Telephone: +44 (0) 303 123 1113, website: https://ico.org.uk